Veterinary Hospital Operations Lead

Vicar Operating, Inc. dba VCA; United States; On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid vacation/sick days

Pet discounts

Job summary

VCA Tamalpais Animal Hospital is seeking a Hospital Manager to join our team. This leadership role partners with the Medical Director to oversee daily operations, mentor staff, and drive excellence in medical care and client service.

You’ll manage operations and facility maintenance, support business growth, and help build a collaborative, compassionate workplace. Strong interpersonal and organizational skills are essential for success in this role.

Qualifications

• 5+ years of experience managing teams and overseeing business operations (budgeting, KPIs, staffing)
• Proven ability to hire, coach, and develop high-performing teams
• Familiar with marketing, client engagement, and driving business growth
• Strong communicator—clear, empathetic, and confident across all levels
• Skilled at juggling priorities in a fast-paced, service-oriented environment
• Passionate about people, pets, and building a positive workplace culture

Responsibilities

• Lead and support veterinary, technical, and client service teams in achieving hospital goals
• Foster a strong hospital culture focused on quality care and client satisfaction
• Partner with the Medical Director to develop and implement operational goals and hospital policies
• Manage hiring, performance reviews, and team development, with support from Regional leadership
• Monitor hospital finances, budgeting, and KPIs to ensure long-term success
• Ensure compliance with company policies, safety standards, and local regulations
• Help maintain a positive and engaging work environment for all team members

Skills

Team leadership

Operations management

Budgeting

KPIs

Strategic planning

Communication

Client engagement

Job description

VCA Tamalpais Animal Hospital is seeking a Hospital Manager to join our team. This leadership role partners with the Medical Director to oversee daily operations, mentor staff, and drive excellence in medical care and client service.

You’ll manage operations and facility maintenance, support business growth, and help build a collaborative, compassionate workplace. Strong interpersonal and organizational skills are essential for success in this role.