Veterinary Hospital Operations Director

Vicar Operating, Inc. dba VCA; United States; On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company 
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Pet care discounts

Paid vacation and sick leave

Job summary

VCA Valley Oak Veterinary Center in Chico, California seeks a Hospital Administrator to lead day-to-day operations, partnering with Medical Directors to deliver high-quality patient care, outstanding client experiences, and a financially healthy hospital.

You'll manage a large team across multiple departments, own the budget and KPIs, and coordinate with regional leadership for ongoing support and growth opportunities within a premier 24/7 veterinary facility.

Qualifications

• Veterinary or healthcare industry experience strongly preferred.
• Experience leading and developing large, multi-department teams (ideally 50+ associates).
• Strong financial acumen, including budget ownership, P&L management, and expense control.
• Solid human resources fundamentals: recruiting, performance management, scheduling, and employee relations.
• Excellent written and verbal communication skills; comfortable presenting to both frontline staff and senior leadership.

Responsibilities

• Team Leadership: Recruit, hire, train, schedule and coach a large, multi-department team.
• Financial Management: Own the hospital's budget, P&L, and expense control; monitor key performance indicators and drive toward contribution margin and revenue goals.
• Client & Patient Experience: Ensure consistent, compassionate service standards across the client journey, from check-in through follow‑up care.
• Operations & Facilities: Oversee office management, scheduling, inventory, equipment, and facility maintenance to keep the hospital running smoothly.
• Marketing & Community: Support local marketing and promotion of hospital services, and represent the hospital within the Chico community.
• Communication: Serve as the connector between doctors, staff, clients, and VCA regional/support office leadership through regular meetings and transparent reporting.

Skills

Team leadership

Financial acumen

Communication skills

HR fundamentals

Education

High School Diploma

Bachelor's degree preferred

Job description

VCA Valley Oak Veterinary Center in Chico, California seeks a Hospital Administrator to lead day-to-day operations, partnering with Medical Directors to deliver high-quality patient care, outstanding client experiences, and a financially healthy hospital.

You'll manage a large team across multiple departments, own the budget and KPIs, and coordinate with regional leadership for ongoing support and growth opportunities within a premier 24/7 veterinary facility.