Veterinary Hospital Manager: Leadership & Operations

Petvet-Care-Centers; Dallas (TX); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Discounts

Calm app and 24/7 EAP

CE stipends and career development

Job summary

North Tollway Pet Hospital, part of PetVet Care Centers, is seeking a Hospital Manager to lead a multi-disciplinary team and drive efficient operations in Dallas, TX. You will partner with a veterinarian to optimize revenue, control costs, and maintain a culture focused on high-quality patient care and client service.

The role emphasizes staff development, budget oversight, and regulatory compliance, with a strong focus on delivering exceptional care and a positive hospital experience for pets

Qualifications

• Bachelor’s degree in business, health science or related field strongly preferred.
• At a minimum, five years of direct office management experience, including at least two years of supervisory experience is required.
• Ability to provide customer service in a courteous, prompt, and efficient manner.
• Computer proficiency in using Microsoft Office products (Word, Outlook, and Excel) and applicable organization-specific software.

Responsibilities

• Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
• Hires and trains office and technical clinic support staff; responsible for new hire paperwork.
• Orients and trains new clinic staff to the hospital and duties.
• Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discussions with the Regional Manager weekly.
• Conducts timely performance appraisals.
• Documents and reports accidents; files appropriate reports.
• Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
• Manages schedules for technical and administrative staff coordinates the DVM.
• Monitors Workforce Management for missed punches and management of overtime hours daily.
• Administers the daily operations.
• Works with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities.
• Monitors budgets, purchases equipment and supplies, and oversees the maintenance of the facility.
• Responsible for submitting contract veterinarian invoices, submitting all local vendor invoices, ensuring invoice accuracy, and obtaining w9’s from local vendors.
• Assists in resolving issues with pet owners where appropriate.
• Reviews revenue, labor, and employee issues with the PetVet leadership on a weekly conference call; achieve goals set in each area.
• Responsible for all local accounting functions; ensure daily financial information is accurate.
• Oversees the management of the inventory and ensures proper documentation and systems are in place.
• May establish and oversee billing practices; reviews and maintains the accuracy of billing and oversees charge capturing.
• May be responsible for contracts or negotiations with insurance providers.
• Maintain compliance of current licensure and the display of the same. Maintaining updated licenses for DVMs.
• Performs other duties and responsibilities as assigned by the Manager.

Skills

Customer service

Communication

Time management

Leadership

Microsoft Office

Education

Bachelor's degree in business or health science

Tools

Microsoft Office (Word, Outlook, Excel)

Job description

North Tollway Pet Hospital, part of PetVet Care Centers, is seeking a Hospital Manager to lead a multi-disciplinary team and drive efficient operations in Dallas, TX. You will partner with a veterinarian to optimize revenue, control costs, and maintain a culture focused on high-quality patient care and client service.

The role emphasizes staff development, budget oversight, and regulatory compliance, with a strong focus on delivering exceptional care and a positive hospital experience for pets