Veterinary Hospital Manager – Lead Care, Growth & Team

Pet Services of Washington, P.S.; Redmond (WA); On-site; USD 81,000 - 90,000; Full time

Benefits offered by this job

Sign-on bonus up to $5k

Health & Wellness

401k with match

Health/dental/vision insurance

Parental leave

Pet care discount

Liability coverage

Life insurance

Short-term disability

Mental health resources

Job summary

VCA Redmond Animal Hospital is seeking an experienced Hospital Manager to lead doctors and staff under regional guidance. You will mentor the team, oversee operations, drive profitability, and foster client service excellence in a trustful, enthusiastic environment.

The role focuses on collaborating with the medical director, ensuring high standards of patient care, and maintaining strong relationships with clients and the community.

Qualifications

• Customer service excellence demonstrated across diverse audiences.
• Experience budgeting, planning and driving financial results.
• Knowledge of sales and marketing techniques.
• Excellent verbal and written communication skills.
• Ability to delegate, decide and achieve results with hospital team.

Responsibilities

• Partner with medical director to ensure high standards of care and service.
• Direct and develop veterinary, technical and admin staff toward quality patient care.
• Formulate objectives and policies for efficient, profitable operations.
• Model an owner mentality and support staff to ensure hospital success.
• Maintain strong client and local community relationships.
• Oversee admin and case review of client medical complaints.

Skills

Customer service

Budgeting

Planning

Sales & marketing

Verbal & written comms

Decision making

Staff leadership

Microsoft Office

Tools

Microsoft Office

Job description

VCA Redmond Animal Hospital is seeking an experienced Hospital Manager to lead doctors and staff under regional guidance. You will mentor the team, oversee operations, drive profitability, and foster client service excellence in a trustful, enthusiastic environment.

The role focuses on collaborating with the medical director, ensuring high standards of patient care, and maintaining strong relationships with clients and the community.