Hospital Manager II

Pet Services of Washington, P.S.; Redmond (WA); Sur place; USD 81 000 - 90 000; Plein temps

Avantages offerts par ce poste

Sign-on bonus up to $5k

Health & Wellness

401k with match

Health/dental/vision insurance

Parental leave

Pet care discount

Liability coverage

Life insurance

Short-term disability

Mental health resources

Résumé du poste

VCA Redmond Animal Hospital is seeking an experienced Hospital Manager to lead doctors and staff under regional guidance. You will mentor the team, oversee operations, drive profitability, and foster client service excellence in a trustful, enthusiastic environment.

The role focuses on collaborating with the medical director, ensuring high standards of patient care, and maintaining strong relationships with clients and the community.

Qualifications

• Customer service excellence demonstrated across diverse audiences.
• Experience budgeting, planning and driving financial results.
• Knowledge of sales and marketing techniques.
• Excellent verbal and written communication skills.
• Ability to delegate, decide and achieve results with hospital team.

Responsabilités

• Partner with medical director to ensure high standards of care and service.
• Direct and develop veterinary, technical and admin staff toward quality patient care.
• Formulate objectives and policies for efficient, profitable operations.
• Model an owner mentality and support staff to ensure hospital success.
• Maintain strong client and local community relationships.
• Oversee admin and case review of client medical complaints.

Connaissances

Customer service

Budgeting

Planning

Sales & marketing

Verbal & written comms

Decision making

Staff leadership

Microsoft Office

Outils

Microsoft Office

Description du poste

Come join our amazing VCA Redmond Animal Hospital team! VCA Animal Hospitals is seeking an experienced and motivated individual to lead our doctors and staff as a Hospital Manager.

The Hospital Manager- under the guidance of the Regional Operations team, with the support of and input from Medical Director, performs a wide range of administrative activities related to the hospital. The Hospital Manager mentors the staff and oversees the business operations, quality of patient care, fosters a culture of client service excellence and ensures profitable operation of the practice, while creating an environment of trust, respect and enthusiasm.

Our ideal candidate will have:

• A passion for demonstrating and expecting excellence in customer service.
• Demonstrated ability to adjust controls and systems to ensure sustained growth and development.
• Experience with budgeting, planning and driving financial results.
• Knowledge of sales and marketing techniques.
• Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
• The ability to make decisions, delegate responsibility and achieve results with hospital team members.
• Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
• Demonstrated ability to handle multiple tasks and deal with an environment of changing priorities.
• Proficiency in Microsoft Office.
• Veterinary Experience Preferred!

Core competencies include:

• Partnering with the hospital medical director to ensure delivery of high standards of care.
• Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
• Model an 'owner' mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital
• Able to maintain strong client and local community relationships
• Supervise the administration and case review of client medical complaints
• Positively represent the hospital and VCA in the professional community and to the general public

As a member of the VCA family, eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package, including:

• Compensation $81k - $90k.
• We are offering a sign on bonus up to $5k!
• Health & Wellness
• 401k retirement savings plan with company match
• Health/dental/vision insurance, infertility benefits, gender affirmation services
• Paid parental, vacation and sick leave
• Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)
• Additional Benefits
• Up to 100% Pet Care Discount for your own pets
• 100% paid professional liability coverage
• 100% paid life insurance
• 100% paid short-term disability insurance
• Access to a network of 5,000 doctors, including more than 600 specialists

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).