Veterinary Hospital Manager — Lead Care, Growth & Culture

VCA Animal Hospitals, Inc; Mill Valley (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Pet discounts

Benefits package (medical, dental, and

401(k)

Job summary

VCA Tamalpais Animal Hospital in Mill Valley, CA is seeking a Hospital Manager to lead daily operations and guide the team in delivering exceptional patient care and outstanding client service.

Reporting to the Field Leadership team and Medical Director, you will mentor staff, manage budgeting and KPIs, drive growth, and foster a collaborative, compassionate workplace built on respect for people, pets, and the community.

Qualifications

• 5+ years of experience managing teams and overseeing business operations (budgeting, KPIs, staffing).
• Proven ability to hire, coach, and develop high-performing teams.
• Familiar with marketing, client engagement, and driving business growth.
• Strong communicator—clear, empathetic, and confident across all levels.
• Skilled at juggling priorities in a fast-paced, service-oriented environment.
• Passionate about people, pets, and building a positive workplace culture.

Responsibilities

• Lead veterinary, technical, and client service teams to meet hospital goals.
• Foster culture focused on quality care and client satisfaction.
• Partner with the Medical Director to implement operational goals and policies.
• Oversee hiring, performance reviews, and staff development with regional support.
• Monitor finances, budgeting, and KPIs to ensure long-term success.
• Ensure compliance with policies, safety standards, and local regulations.
• Maintain a positive and engaging work environment.

Skills

Team leadership

Operations management

Budgeting & KPIs

Hiring & coaching

Marketing & client engagement

Communication

Job description

VCA Tamalpais Animal Hospital in Mill Valley, CA is seeking a Hospital Manager to lead daily operations and guide the team in delivering exceptional patient care and outstanding client service.

Reporting to the Field Leadership team and Medical Director, you will mentor staff, manage budgeting and KPIs, drive growth, and foster a collaborative, compassionate workplace built on respect for people, pets, and the community.