Front Desk Veterinary Concierge - Warm, Organized & Caring

Northfield Veterinary Hospital Ohio; Warren (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, and life insurance

Generous CE allowance + paid CE time

Uniform allowance

Pet care discounts

PTO and floating holidays

Job summary

A veterinary clinic in Ohio seeks a Customer Service Representative to be the welcoming face of their hospital. Responsibilities include greeting clients, managing appointments, and providing compassionate care. Ideal candidates are organized, tech-savvy, and enjoy creating great client experiences. This full-time position offers competitive pay, benefits, and opportunities for professional development.

Qualifications

• Organized and detail-obsessed, keeping appointments and records running smoothly.
• A master multitasker who stays calm and kind during busy times.
• Calm, clear, and compassionate, especially when pet parents are stressed.

Responsibilities

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Processing payments and checking clients in and out.

Skills

Excellent communication skills

Multi-tasking

Tech-savvy

Customer service oriented

Job description

A veterinary clinic in Ohio seeks a Customer Service Representative to be the welcoming face of their hospital. Responsibilities include greeting clients, managing appointments, and providing compassionate care. Ideal candidates are organized, tech-savvy, and enjoy creating great client experiences. This full-time position offers competitive pay, benefits, and opportunities for professional development.