Veterinary Front Desk Specialist — Part-Time & Growth

Vetcor; River Oaks (TX); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k) matching

529 Savings Plan

Referral bonuses

Sick Time / PTO

Employee pet discounts

Wellness benefits

Quarterly bonuses

CE allowance

Uniform allowance

Consistent schedule

Employee Assistance Program

Employee discount program

Job summary

Vetcor is seeking a part-time Client Service Representative (veterinary receptionist) to greet clients and manage the front desk in our Texas clinic. You will support scheduling, patient check-in/out, and client communications with a focus on compassionate service and accurate records.

Responsibilities include answering calls, processing invoices, coordinating appointments, and maintaining a welcoming reception area.

Qualifications

• Excellent customer-service and communication skills.
• Organizational and multitasking abilities.
• Commitment to accurate scheduling, records, invoices, and client information.
• Calm and professional under busy or challenging situations.
• Compassionate approach to clients and their pets.

Responsibilities

• Greet clients and their pets warmly and professionally.
• Answer incoming calls, emails, and client questions.
• Schedule, reschedule, confirm, and coordinate appointments.
• Check clients and patients in and out efficiently.
• Maintain a friendly, professional front-desk environment.
• Address client concerns and escalate medical or management issues when appropriate.
• Communicate clinic policies, estimates, payment requirements, and appointment instructions clearly.
• Verify client and patient information at every visit.
• Maintain accurate client and patient records.
• Review appointment schedules and prepare for upcoming visits.
• Coordinate drop-offs, pick-ups, surgeries, procedures, and technician appointments.
• Monitor appointment flow and communicate delays to clients.
• Assist with obtaining medical records from other veterinary hospitals.
• Prepare and process invoices and payments.
• Review estimates with clients and obtain required approvals.
• Process refunds, deposits, and other financial transactions according to hospital policy.
• Maintain accurate cash-drawer and payment records.
• Assist with daily opening and closing procedures.
• Enter and update patient information accurately.
• Assist with prescription refill requests according to hospital protocol.
• Route medication and medical questions to the appropriate veterinary team member.
• Prepare records, forms, and client documents as needed.
• Maintain confidentiality of client and patient information.
• Keep the reception area clean, organized, stocked, and professional.
• Coordinate communication between the front desk and treatment areas.
• Support doctors and technicians with client communication as needed.
• Follow hospital safety, sanitation, and emergency procedures.

Skills

Excellent customer-service

Clear communication

Professional demeanor

Organizational skills

Multitasking

Attention to detail

Follow-through

Job description

Vetcor is seeking a part-time Client Service Representative (veterinary receptionist) to greet clients and manage the front desk in our Texas clinic. You will support scheduling, patient check-in/out, and client communications with a focus on compassionate service and accurate records.

Responsibilities include answering calls, processing invoices, coordinating appointments, and maintaining a welcoming reception area.