Veterinary Front Desk Specialist: Friendly Pet Care

Annapolis Cat Hospital & Bay Ridge Animal Hospital; Annapolis (MD); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

Bay Ridge Animal Hospital and Annapolis Cat Hospital in Annapolis, MD, is hiring a full-time Front-Desk Receptionist to be the first point of contact for veterinary clients, delivering friendly, efficient service in a fast-paced environment.

You will greet clients and pets, handle the appointment sign-in process, manage payments and scheduling, answer calls, and support daily office operations with a calm, professional demeanor.

Qualifications

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

organizational skills

multitasking

calm professional demeanor

Job description

Bay Ridge Animal Hospital and Annapolis Cat Hospital in Annapolis, MD, is hiring a full-time Front-Desk Receptionist to be the first point of contact for veterinary clients, delivering friendly, efficient service in a fast-paced environment.

You will greet clients and pets, handle the appointment sign-in process, manage payments and scheduling, answer calls, and support daily office operations with a calm, professional demeanor.