Full-Time Veterinary Front Desk Pro | Pet & Client Care

Veterinary Practice Partners; Annapolis (MD); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Pet discount

Job summary

Bay Ridge Animal Hospital and Annapolis Cat Hospital are hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, setting the tone for their visit. This role requires customer service excellence in a fast-paced animal care environment, with duties including greeting clients, scheduling, payments, and basic client support.

A calm, professional demeanor and prior receptionist experience in a veterinary setting are expected, with benefits including

Qualifications

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Multitasking

Communication

Animal care interest

Job description

Bay Ridge Animal Hospital and Annapolis Cat Hospital are hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, setting the tone for their visit. This role requires customer service excellence in a fast-paced animal care environment, with duties including greeting clients, scheduling, payments, and basic client support.

A calm, professional demeanor and prior receptionist experience in a veterinary setting are expected, with benefits including