Veterinary Receptionist

Veterinary Practice Partners; Annapolis (MD); On-site; USD 22,000 - 26,000; Full time

Job summary

Bay Ridge Animal Hospital is seeking a full-time Front-Desk Receptionist in Annapolis, MD to be the first contact for veterinary clients. You will provide excellent customer service, handle scheduling, and process payments in a fast-paced environment, ensuring a positive visit experience for both clients and their pets.

The role emphasizes clear communication, a calm demeanor, and a passion for animal care, with duties spanning greeting clients, managing appointments, and supporting daily

Qualifications

• Experience as veterinary receptionist required.
• Strong organizational and multitasking skills.
• Calm, professional demeanor when interacting with clients and pets.

Responsibilities

• Greet clients and their pets, manage sign-in, and escort to exam rooms.
• Process payments, handle POS transactions, and schedule future appointments.
• Answer calls for appointments and hospital inquiries; make reminder calls.
• Understand vaccination protocols and common veterinary terminology.
• Maintain cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Multitasking

Professional demeanor

Organizational skills

Job description

Receptionist

Bay Ridge Animal Hospital and Annapolis Cat Hospital are hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What To Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary

$16 - $19 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

This is a full-time position with four 10-hour shifts per week. Two early shifts (8:00 AM-6:00 PM), two late shifts (10:00 AM-8:00 PM), and rotating Saturday mornings. Occasional shifts from 8 am to 8 pm.

Key Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Bay Ridge Animal Hospital And Annapolis Cat Practice

At Bay Ridge Animal Hospital, we hold ourselves to a higher standard of veterinary care. We strive to deliver excellent medicine with loving care, because your pet’s health is our #1 priority. With support from our sister facility, Annapolis Cat Hospital, we provide high-quality veterinary care for the area’s dogs and cats. Located right next door, Annapolis Cat Hospital caters to our feline patients, while Bay Ridge Animal Hospital focuses on dogs.

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