Veterinary Front Desk Specialist — Flexible Scheduling

Calusa Veterinary Center; Boca Raton (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off and 401(k)

Onboarding and mentorship

Employee pet discount

Job summary

Calusa Veterinary Center is hiring a veterinary receptionist to greet clients and manage day-to-day front desk tasks in a busy animal hospital in Boca Raton. The role welcomes candidates with transferable experience from medical or service industries and offers comprehensive onboarding and training.

Qualified applicants will handle scheduling, patient check-ins, payments, and patient communications with empathy and professionalism while supporting a positive client experience in a fast-paced

Qualifications

• Minimum 1 year of front desk, receptionist or customer service experience in medical, dental, urgent care, veterinary, or high-volume service environment.
• Excellent verbal and written communication and active listening skills.
• Experience with appointment scheduling, multi-line phones, data entry and payment processing.
• Strong organization and ability to multitask in a fast-paced setting.
• Proficient in Microsoft Office; comfortable learning new software.

Responsibilities

• Greet and check in clients and patients at the front desk in a professional and welcoming manner.
• Answer and manage a multi-line telephone system and direct calls for scheduling and information.
• Process payments, post charges, and schedule future appointments.
• Provide compassionate customer service to clients experiencing distress regarding their pet's health.
• Maintain accurate data entry and organized records in the practice management system.
• Communicate with clinical staff to relay messages and flag urgent situations.
• Maintain a clean, organized reception and waiting area.

Skills

Front desk experience

Customer service

Multi-line phone system

Data entry

POS / payments

Microsoft Office

Teamwork

Animal affinity

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Calusa Veterinary Center is hiring a veterinary receptionist to greet clients and manage day-to-day front desk tasks in a busy animal hospital in Boca Raton. The role welcomes candidates with transferable experience from medical or service industries and offers comprehensive onboarding and training.

Qualified applicants will handle scheduling, patient check-ins, payments, and patient communications with empathy and professionalism while supporting a positive client experience in a fast-paced