Veterinary Receptionist

Calusa Veterinary Center; Boca Raton (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off and 401(k)

Onboarding and mentorship

Employee pet discount

Job summary

Calusa Veterinary Center is hiring a veterinary receptionist to greet clients and manage day-to-day front desk tasks in a busy animal hospital in Boca Raton. The role welcomes candidates with transferable experience from medical or service industries and offers comprehensive onboarding and training.

Qualified applicants will handle scheduling, patient check-ins, payments, and patient communications with empathy and professionalism while supporting a positive client experience in a fast-paced

Qualifications

• Minimum 1 year of front desk, receptionist or customer service experience in medical, dental, urgent care, veterinary, or high-volume service environment.
• Excellent verbal and written communication and active listening skills.
• Experience with appointment scheduling, multi-line phones, data entry and payment processing.
• Strong organization and ability to multitask in a fast-paced setting.
• Proficient in Microsoft Office; comfortable learning new software.

Responsibilities

• Greet and check in clients and patients at the front desk in a professional and welcoming manner.
• Answer and manage a multi-line telephone system and direct calls for scheduling and information.
• Process payments, post charges, and schedule future appointments.
• Provide compassionate customer service to clients experiencing distress regarding their pet's health.
• Maintain accurate data entry and organized records in the practice management system.
• Communicate with clinical staff to relay messages and flag urgent situations.
• Maintain a clean, organized reception and waiting area.

Skills

Front desk experience

Customer service

Multi-line phone system

Data entry

POS / payments

Microsoft Office

Teamwork

Animal affinity

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Calusa Veterinary Center is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure, a genuine affinity for animals, andthe interpersonalskills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is notrequired; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Employee pet discount because we know your pets are family, too.

Salary

$18 - $22 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

Full time position, 32-40 hours per week, Flexible Scheduled Required, Nights/ Days/ Weekends

Responsibilities

• Greetand check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctious, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

About Calusa Veterinary Center

Calusa Veterinary Center is a full-service animal hospital providing quality veterinary care to the Boca Raton community since 1985. We offer a wide range of services, from routine wellness exams and vaccinations to more complex medical and surgical procedures. Our highly skilled and compassionate team is dedicated to providing the best possible care for your furry family member.

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.