Veterinary Receptionist

Veterinary Practice Partners; Boca Raton (FL); Presencial; USD 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package (health

Paid time off & 401(k)

Structured onboarding & mentorship

Professional development opportunities

Employee pet discount

Descripción de la vacante

Calusa Veterinary Center in Boca Raton is seeking a dedicated veterinary receptionist to join our team. A friendly, client-focused professional with transferable experience from medical or high-volume customer service is welcome.

We offer onboarding and training, a supportive environment, and opportunities for professional growth. We value composure under pressure, an affinity for animals, and the ability to assist clients across a range of experiences.

Formación

• 1 year+ experience at front desk or customer service in medical, dental, vet, or high-volume setting.
• Strong verbal and written communication, active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phones, data entry and POS.

Responsabilidades

• Greet and check in clients and patients at the front desk and collect intake information.
• Answer multi-line calls and assist with scheduling and services inquiries.
• Handle client checkout, payments and follow-up appointments.
• Provide compassionate service to clients during stressful or emotional situations.
• Enter data accurately and maintain records in the practice software.
• Coordinate with clinical staff to relay messages and support daily ops.
• Maintain a clean, welcoming reception and waiting area.

Conocimientos

Customer service

Front desk

Communication

Multitasking

Microsoft Office

Herramientas

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Descripción del empleo

Calusa Veterinary Center is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What To Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $18 - $22 per hour, determined by the candidate's skills, experience, and qualifications. Schedule: Full time position, 32-40 hours per week, Flexible Scheduled Required, Nights/ Days/ Weekends

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

About Calusa Veterinary Center

Calusa Veterinary Center is a full-service animal hospital providing quality veterinary care to the Boca Raton community since 1985. We offer a wide range of services, from routine wellness exams and vaccinations to more complex medical and surgical procedures. Our highly skilled and compassionate team is dedicated to providing the best possible care for your furry family member.

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

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