Veterinary Front Desk Specialist: Customer Care Pro

Cherokee Trail Veterinary Hospital, PA; Union (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision, and life

CE allowance

Uniform allowance

Pet care discounts

PTO and holidays

401(k) with 5% match

Job summary

Union Pet Hospital is seeking a Customer Service Representative for the Powell, Ohio location to greet clients, manage check-ins, and answer calls. The role emphasizes friendly communication and smooth front desk operations to support veterinarians and care teams.

The position offers full-time or part-time options with day shifts of 9 hours, rotating weekends and no holiday shifts required, along with competitive pay starting at $18 per hour and a strong benefits package through Encore Vet Group.

Qualifications

• No prior experience required; training will be provided.
• Clear and warm communication with clients in person and by phone.
• Comfortable navigating digital scheduling and patient charts.

Responsibilities

• Welcome clients at the front desk and check them in for visits.
• Answer phones, schedule appointments, and manage client inquiries.
• Maintain calm, organized lobby during busy periods and忙 schedules.
• Support veterinary team by keeping front desk running smoothly.

Skills

Customer service

Communication

Digital systems

Multitasking

Tools

Scheduling software

EMR software

Job description

Union Pet Hospital is seeking a Customer Service Representative for the Powell, Ohio location to greet clients, manage check-ins, and answer calls. The role emphasizes friendly communication and smooth front desk operations to support veterinarians and care teams.

The position offers full-time or part-time options with day shifts of 9 hours, rotating weekends and no holiday shifts required, along with competitive pay starting at $18 per hour and a strong benefits package through Encore Vet Group.