Veterinary Client Service Representative

Cherokee Trail Veterinary Hospital, PA; Powell (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

CE allowance and paid CE time

Uniform allowance

Pet care discounts

Job summary

Animal Hospital of Shawnee Hills in Powell, OH is seeking a Veterinary Client Service Representative to welcome clients at the front desk, manage phone calls, and help keep the lobby calm and organized. The role requires 1–2 years in a veterinary or customer-service setting, strong organization, attention to detail, and comfort with electronic medical records and patient charts.

This on-site, full-time swing-shift position offers competitive pay, medical benefits, CE opportunities, and a

Qualifications

• 1-2 years of experience in a veterinary or customer-service setting.
• Strong organizational skills and attention to detail.
• Comfortable navigating digital systems and patient charts.

Responsibilities

• Provide a welcoming front desk experience for clients.
• Keep the lobby calm and organized, even when busy.
• Handle phones, scheduling, and client questions to support the veterinary team.

Skills

Organizational skills

Attention to detail

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Job description

Overview

Veterinary Client Service Representative | Powell, Ohio

The phone's ringing, the lobby's got three wagging tails and one very unimpressed cat in a carrier, and you're still smiling by 9am, checking in a nervous new patient with a joke that actually lands. That's a normal Tuesday at Animal Hospital of Shawnee Hills.

About the Practice

Animal Hospital of Shawnee Hills has served the Powell, Ohio community since 2012, and the team takes its work seriously without taking itself too seriously. Our hospital is AAHA accredited, putting it among just 15% of veterinary hospitals nationally to earn that distinction, and it's a certified Cat Friendly Practice with several Fear-Free Certified team members on staff. Services range from preventive and wellness care to surgery, hospitalization, and end-of-life care, all backed by modern technology and a genuinely close-knit team.

We're looking for a Veterinary Client Service Representative to join that team, someone ready to bring warmth, organization, and a little personality to the front desk. This is a place where good medicine and a good sense of humor are expected to coexist.

What You'll Help Make Possible

• A front desk experience that makes clients feel welcomed, heard, and never rushed
• A lobby that stays calm and organized even when the phones are ringing and the schedule is full
• Pet parents who leave feeling confident and cared for, even on their hardest days
• A team that can focus on medicine because the front of house is running smoothly

What We're Looking For

Required:

• 1-2 years of experience in a veterinary or customer-service setting
• Strong organizational skills and attention to detail
• Comfortable navigating digital systems and patient charts

Preferred:

• A calm, upbeat presence during busy stretches
• A sense of humor and genuine enjoyment of working with people and pets

Schedule

• Full-time, Swing shift
• 8.5-hour shifts
• Rotating weekends
• No holiday shifts required

Compensation

The pay starts at $16 per hour, based on experience, skills.

Pay Range

USD $16.00 - USD $18.00 /Hr.

Perks+Benfits

• Competitive pay based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health services for your household (ages 13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program covering finances, wellness, and everything in between
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match

Animal Hospital of Shawnee Hills is proud to be partnered by Encore Vet Group – see what that means for you: www.encorevet.com

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn't happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love - caring for animals while advancing your career.

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