Customer Service Representative

Cherokee Trail Veterinary Hospital, PA; Union (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision, and life

CE allowance

Uniform allowance

Pet care discounts

PTO and holidays

401(k) with 5% match

Job summary

Union Pet Hospital is seeking a Customer Service Representative for the Powell, Ohio location to greet clients, manage check-ins, and answer calls. The role emphasizes friendly communication and smooth front desk operations to support veterinarians and care teams.

The position offers full-time or part-time options with day shifts of 9 hours, rotating weekends and no holiday shifts required, along with competitive pay starting at $18 per hour and a strong benefits package through Encore Vet Group.

Qualifications

• No prior experience required; training will be provided.
• Clear and warm communication with clients in person and by phone.
• Comfortable navigating digital scheduling and patient charts.

Responsibilities

• Welcome clients at the front desk and check them in for visits.
• Answer phones, schedule appointments, and manage client inquiries.
• Maintain calm, organized lobby during busy periods and忙 schedules.
• Support veterinary team by keeping front desk running smoothly.

Skills

Customer service

Communication

Digital systems

Multitasking

Tools

Scheduling software

EMR software

Job description

Overview

Customer Service Representative | Powell, Ohio

The phone rings while you're checking in a golden retriever for his annual exam, a client walks in with a question about her cat's medication, and by the time you sit down, you've already helped three families and made someone's stressful morning a little easier. That's a normal shift as a Customer Service Representative at Union Pet Hospital, one of only two AAHA-accredited animal hospitals in Northern Kentucky.

About the Practice

Union Pet Hospital has served Union, Kentucky and the surrounding Florence, Hebron, Burlington, and Independence areas since 1997. The hospital is AAHA accredited, a distinction held by only two animal hospitals in Northern Kentucky, and the team includes Fear-Free Certified professionals and a Certified Cat-Friendly Practice designation through the American Association of Feline Practitioners. Our veterinarians and support staff share a genuine commitment to compassionate, high-quality care for every patient who comes through the door.

What You'll Help Make Possible

• A front desk experience that makes clients feel welcomed, heard, and never rushed
• A lobby that stays calm and organized even when the phones are ringing and the schedule is full
• Pet parents who leave feeling confident and cared for, even on their hardest days
• A team that can focus on medicine because the front of house is running smoothly

What We're Looking For

Required:

• No prior experience required, we're happy to train the right person
• Comfortable communicating clearly and warmly with clients, in person and by phone
• Comfortable navigating digital systems and patient charts

Preferred:

• Prior customer service or veterinary front-desk experience
• Comfortable multitasking while staying calm and present for clients and their pets
• Tech-savvy and confident navigating digital scheduling and records systems

Schedule

• Full-time or part-time available
• Day shift, 9-hour shifts
• Rotating weekends
• No holiday shifts required

Compensation

The pay for this position starts at $18 per hour, based on experience, skills.

Perks+Benfits

• Competitive pay based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health services for your household (ages 13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program covering finances, wellness, and everything in between
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match

This reflects our full-time benefits package. Since this role can be full-time or part-time, actual benefits will depend on the number of hours you work.

Union Pet Hospital is proud to be partnered by Encore Vet Group – see what that means for you: www.encorevet.com

Encore Vet Group is acommunity of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love —caring for animals while advancing your career.

Pay Range

USD $18.00 - USD $20.00 /Hr.