Veterinary Receptionist New Southampton, NY

Olde Towne Animal Hospital, Ltd; Town of Southampton (NY); In loco; USD 30.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Pet discount

Descrizione del lavoro

Olde Towne Animal Hospital is seeking a dedicated Veterinary Receptionist to join our team. This role welcomes candidates with strong transferable experience from medical, dental, urgent care, or high-volume customer service environments.

Veterinary-specific knowledge is not required; onboarding and training are provided. The position offers a comprehensive benefits package, paid time off, and a structured onboarding process covering workflows, software, and medical terminology.

Competenze

• Minimum 1 year front desk or customer service in a medical, dental, veterinary, or high-volume setting.
• Strong verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling and multi-line phone systems.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office and adaptable to new software workflows.
• Genuine affinity for animals and comfort in a clinical setting.

Mansioni

• Greet and check in clients and patients at the front desk and confirm appointment details.
• Answer multi-line phones, direct calls, and manage inquiries about services.
• Process payments, post charges, and schedule future appointments.
• Provide compassionate service to clients facing anxiety or distress about their pet.
• Enter data accurately and maintain organized records in the practice software.
• Communicate with clinical staff to relay messages and flag urgent matters.
• Keep the reception and waiting area clean, organized, and welcoming.

Conoscenze

Front desk

Customer service

Appointment scheduling

Phone system

Data entry

POS

Microsoft Office

Multitasking

Teamwork

Communication

Strumenti

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Descrizione del lavoro

Olde Towne Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure, a genuine affinity for animals, andthe interpersonalskills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is notrequired; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Employee pet discount because we know your pets are family, too.

Salary

$22 - $25 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

This is a full-time position with variable days. Standard weekday shifts are 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m., Monday through Friday. Alternating Saturday shifts from 8:00 a.m. to 5:00 p.m. are required.

Responsibilities

• Greetand check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

Olde Towne Animal Hospital offers families and their fur babies a convenient and skilled environment in which their care is a top priority. Our goal is to create healthier and happier families through reduced recovery times after procedures, state-of-the-art technology, brand-new facilities, and a staff that is as friendly as they are effective.