Veterinary Front Desk Specialist - 4-Day Week, No Evenings

VSC Gaithersburg; Gaithersburg (MD); Sur place; USD 32 000 - 34 000; Plein temps

Avantages offerts par ce poste

4-day work week

Health benefits (medical, dental, and,

401(k) with company match

Paid time off

Education support

Mental health resources

Bonding leave

Pet perks

Résumé du poste

Rarebreed Veterinary Partners is seeking a Veterinary Receptionist / Client Service Representative in Gaithersburg, MD. The role is full-time, Monday through Thursday from 8am to 6pm, with no evenings or weekends. Pay ranges from $23 to $25 per hour based on skills and experience.

You’ll be the first voice for pet owners, manage a multi-line phone system, schedule visits, assist with client records and payments, and help create a calm, welcoming front-desk experience in a veterinary setting.

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years of customer service, receptionist, or front desk experience in a veterinary setting is required.
• Comfort with computers, scheduling software, and handling payments.
• A warm, caring presence and strong organization skills when the day gets busy.

Responsabilités

• Greet clients and their pets at the front desk and help them feel comfortable from the moment they arrive.
• Answer a multi-line phone system with a friendly, professional, and efficient approach.
• Schedule and confirm appointments, follow up on missed visits, and enter new client information accurately.
• Keep clients updated on wait times and delays.
• Answer basic questions about pet care and routine procedures.
• Process invoices and payments, including cash, credit card, Scratchpay, and CareCredit.
• Relay phone, email, and fax messages promptly and keep client records up to date.
• Keep the reception area clean, stocked, and running smoothly using daily checklists.

Connaissances

Customer service

Front desk experience

Phone system management

Communication

Organization

Formation

High school diploma or equivalent

Outils

Scheduling software

Payments processing

Description du poste

Rarebreed Veterinary Partners is seeking a Veterinary Receptionist / Client Service Representative in Gaithersburg, MD. The role is full-time, Monday through Thursday from 8am to 6pm, with no evenings or weekends. Pay ranges from $23 to $25 per hour based on skills and experience.

You’ll be the first voice for pet owners, manage a multi-line phone system, schedule visits, assist with client records and payments, and help create a calm, welcoming front-desk experience in a veterinary setting.