Veterinary Client Care Specialist - 4-Day Week, No Weekends

Rarebreed Veterinary Partners; Gaithersburg (MD); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

4-day work week

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Continuing education allowance

Mental health resources

Bonding leave

Pet perks

Job summary

Rarebreed Veterinary Partners is seeking a Veterinary Receptionist / Client Service Representative at Veterinary Surgical Centers in Gaithersburg, MD. This full-time role runs Monday through Thursday, 8am–6pm, with no weekends, ensuring a smooth front desk experience for clients and their pets.

You will manage a busy reception, answer calls, schedule visits, enter client information, process payments, and keep records up to date while maintaining a welcoming environment.

Qualifications

• Minimum 2 years of customer service in a veterinary setting.
• High school diploma or equivalent.
• Comfort with computers, scheduling software, and handling payments.
• Warm, caring presence and strong organization during busy periods.

Responsibilities

• Greet clients and their pets at the front desk and help them feel comfortable from the moment they arrive.
• Answer a multi-line phone system with a friendly, professional, and efficient approach.
• Schedule and confirm appointments, follow up on missed visits, and enter new client information accurately.
• Keep clients updated on wait times and delays.
• Answer basic questions about pet care and routine procedures.
• Process invoices and payments, including cash, credit card, Scratchpay, and CareCredit.
• Relay phone, email, and fax messages promptly and keep client records up to date.
• Keep the reception area clean, stocked, and running smoothly using daily checklists.

Skills

Customer service

Communication

Organization

Phone etiquette

Education

High school diploma or equivalent

Tools

Scheduling software

Payments processing

Job description

Rarebreed Veterinary Partners is seeking a Veterinary Receptionist / Client Service Representative at Veterinary Surgical Centers in Gaithersburg, MD. This full-time role runs Monday through Thursday, 8am–6pm, with no weekends, ensuring a smooth front desk experience for clients and their pets.

You will manage a busy reception, answer calls, schedule visits, enter client information, process payments, and keep records up to date while maintaining a welcoming environment.