Compassionate Veterinary Front Desk & Client Services

Western Veterinary Partners; Cincinnati (OH); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Life insurance

EAP

401k

Paid time off

Job summary

Cherry Grove Animal Hospital in Southwest Ohio is seeking an outgoing Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments and patient flow, handle multi‑line phones, process transactions, and provide compassionate service in a fast‑paced team environment. The role requires 1+ year of veterinary clinic experience; proficiency with Covetrus Pulse is preferred.

Part‑ or full‑time schedules with afternoon shifts from 3pm and rotating Saturdays offer a

Qualifications

• 1+ years of veterinary clinic experience required.
• Ability to manage a multi-line phone system and assist in person.
• Excellent verbal and written communication skills.
• Comfort working with clients during routine and challenging moments.
• Proficiency with veterinary practice software preferred (Covetrus Pulse).
• Strong organizational and time management skills.

Responsibilities

• Greet clients and act as the welcoming face of the hospital.
• Manage appointments and daily patient flow.
• Answer multi-line phones and assist in-person clients.
• Process payments and maintain accurate financial records.
• Provide compassionate, informative service about services offered.

Skills

Multi-line phone system management

Verbal communication

Written communication

Customer service

Appointment scheduling

Team collaboration

Time management

Cash handling

Tools

Covetrus Pulse

Job description

Cherry Grove Animal Hospital in Southwest Ohio is seeking an outgoing Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments and patient flow, handle multi‑line phones, process transactions, and provide compassionate service in a fast‑paced team environment. The role requires 1+ year of veterinary clinic experience; proficiency with Covetrus Pulse is preferred.

Part‑ or full‑time schedules with afternoon shifts from 3pm and rotating Saturdays offer a