Veterinary Front Desk Pro: Client Care & Scheduling

VCA Animal Hospitals; Waukesha (WI); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Paid vacation and sick time

401(k) with corporate match

Life and disability insurance

Job summary

VCA Associates in Pet Care Animal Hospital in Wisconsin is seeking a dedicated and friendly Full-Time Client Service Representative (CSR) to join our front desk team. You will be the first point of contact for clients and their pets, helping manage appointments and admissions with a welcoming, professional demeanor.

This role supports our veterinary team through administrative tasks, client education, and accurate record-keeping, while collaborating with the veterinary staff to keep the hospital

Qualifications

• Previous experience in a customer service or veterinary setting preferred.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and scheduling software.
• Passion for animals and a commitment to client education.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, manage patient check-ins/check-outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and handle administrative tasks efficiently.
• Assist in handling client concerns with professionalism and empathy.
• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Skills

Customer service

Veterinary setting

Communication

Scheduling software

Animal care passion

Job description

VCA Associates in Pet Care Animal Hospital in Wisconsin is seeking a dedicated and friendly Full-Time Client Service Representative (CSR) to join our front desk team. You will be the first point of contact for clients and their pets, helping manage appointments and admissions with a welcoming, professional demeanor.

This role supports our veterinary team through administrative tasks, client education, and accurate record-keeping, while collaborating with the veterinary staff to keep the hospital