Veterinary Front Desk & Pet Wellness Advocate

Mission Pet Health; Lewiston (ME); On-site; USD 51,577,000 - 68,770,000; Full time

Benefits offered by this job

Pet care discount

Online discount platform

Teladoc access

Job summary

Mission Pet Health is seeking a friendly receptionist to be the first point of contact for clients in Lewiston, Maine. You will manage a multi-line phone system, schedule appointments, handle payments, and help maintain accurate medical records with a compassionate, customer-focused approach.

You’ll engage with clients about preventive care and hospital services, support a collaborative team, and contribute to a positive experience for both pets and their families.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service

Communication

Organization

Teamwork

Veterinary software

Job description

Mission Pet Health is seeking a friendly receptionist to be the first point of contact for clients in Lewiston, Maine. You will manage a multi-line phone system, schedule appointments, handle payments, and help maintain accurate medical records with a compassionate, customer-focused approach.

You’ll engage with clients about preventive care and hospital services, support a collaborative team, and contribute to a positive experience for both pets and their families.