Veterinary Front Desk Pro — Pet Care & Client Care

Bucksport Veterinary Hospital; Orland (ME); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee pet discount

Paid time off

401(k) with employer match

Referral bonus

Hands-on training and mentorship

Job summary

Bucksport Veterinary Hospital in Maine is hiring for energetic Customer Service Professionals to be the friendly face at the front desk. This role supports appointments, discusses vaccines and procedures, and ensures a smooth client experience in a small-animal practice.

Full-time or part-time, with four 10-hour shifts, no weekend hours, and a benefits package including medical/dental/vision and an employee pet discount. Training and growth opportunities are provided to foster long-term careers.

Qualifications

• Previous experience in a veterinary office is preferred.
• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics with empathy
• Ability to maintain a calm, professional demeanor

Responsibilities

• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.

Skills

Customer service

Empathy

Communication

Job description

Bucksport Veterinary Hospital in Maine is hiring for energetic Customer Service Professionals to be the friendly face at the front desk. This role supports appointments, discusses vaccines and procedures, and ensures a smooth client experience in a small-animal practice.

Full-time or part-time, with four 10-hour shifts, no weekend hours, and a benefits package including medical/dental/vision and an employee pet discount. Training and growth opportunities are provided to foster long-term careers.