Veterinary Front Desk Lead — Client Experience

Cota Coaching and Consulting; Sioux Falls (SD); On-site; USD 30,000 - 45,000; Full time

Job summary

Cota Coaching and Consulting is looking for a Client Service Representative (CSR) to provide excellent customer service and manage administrative duties at Upleash Veterinary Hospital. The CSR will greet clients, schedule appointments, and support the medical team to ensure an efficient clinic operation.

A high school diploma and two years of customer service experience are required. The position offers an engaging environment with opportunities for learning and growth in a veterinary setting.

Qualifications

• Excellent verbal and written communication skills with a focus on empathy.
• Ability to handle high-stress situations calmly.
• Extreme attention to detail concerning financial transactions.

Responsibilities

• Greet clients and patients warmly upon arrival.
• Manage the appointment calendar to maximize patient care.
• Assist the Hospital Manager with daily administrative duties.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Proficiency with Microsoft Office Suite

Education

High School diploma or equivalent

2+ years of customer service experience

Tools

Veterinary Practice Management Software (Instinct)

Job description

Cota Coaching and Consulting is looking for a Client Service Representative (CSR) to provide excellent customer service and manage administrative duties at Upleash Veterinary Hospital. The CSR will greet clients, schedule appointments, and support the medical team to ensure an efficient clinic operation.

A high school diploma and two years of customer service experience are required. The position offers an engaging environment with opportunities for learning and growth in a veterinary setting.