Lead Veterinary Client Services Specialist

National Veterinary Associates; Silverdale (WA); On-site; USD 35,817 - 41,328; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401(k) matching

Paid Time Off

Employee Discounts

Continuing Education and Leadership Development Opportunities

Job summary

A veterinary service provider in Silverdale, WA, is seeking a motivated Lead Client Service Representative (CSR) to oversee the front desk operations. The ideal candidate has 3+ years of experience in a customer service role, preferably in a veterinary or medical setting. Responsibilities include leading the CSR team, providing exceptional client service, and ensuring smooth daily operations. The position offers a competitive hourly wage, potential bonuses, and benefits including medical insurance, 401(k) matching, and paid time off.

Qualifications

• Minimum of 3 years of customer service experience in a veterinary or medical setting required.
• Previous leadership or supervisory experience preferred.
• Ability to multitask and remain composed in a fast‑paced environment.

Responsibilities

• Lead and support the Client Service Representative team in daily operations.
• Provide exceptional client service and set the standard for professionalism and empathy.
• Monitor schedules to optimize appointment flow and maximize hospital productivity.

Skills

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Education

High school diploma or equivalent

Tools

Avimark

AllyDVM

Vetstoria

Job description

A veterinary service provider in Silverdale, WA, is seeking a motivated Lead Client Service Representative (CSR) to oversee the front desk operations. The ideal candidate has 3+ years of experience in a customer service role, preferably in a veterinary or medical setting. Responsibilities include leading the CSR team, providing exceptional client service, and ensuring smooth daily operations. The position offers a competitive hourly wage, potential bonuses, and benefits including medical insurance, 401(k) matching, and paid time off.