Veterinary Front Desk Lead - Compassionate Client Experience

Cota Coaching and Consulting; Sioux Falls (SD); On-site; USD 30,000 - 40,000; Full time

Job summary

Upleash Veterinary Hospital is seeking a Front Desk Receptionist to enhance the client experience by managing appointments, greeting clients, and providing vital administrative support. You will be the warm and professional first point of contact for our clients, ensuring efficient operation of the clinic through excellent communication and organizational skills.

The ideal candidate will have excellent customer service skills, proficiency with Microsoft Office, and a high school diploma. Previous experience in veterinary front office is highly preferred. Join us in making a positive impact on the lives of pets and their owners!

Qualifications

• Minimum of two years of customer service experience required, preferably in a medical or veterinary setting.
• Strong ability to manage stress in high-paced environments.
• Attention to detail in handling financial transactions.

Responsibilities

• Greet clients warmly upon arrival to create a welcoming atmosphere.
• Manage the appointment calendar for optimal scheduling.
• Assist with administrative tasks including filing and data entry.
• Process client payments during check-in/check-out.
• Maintain the cleanliness of the front desk and lobby area.

Skills

Verbal and written communication skills

Interpersonal and customer service skills

Organizational skills

Time management skills

Proficient with Microsoft Office Suite

Basic understanding of veterinary terminology

Education

High School diploma or equivalent

Job description

Upleash Veterinary Hospital is seeking a Front Desk Receptionist to enhance the client experience by managing appointments, greeting clients, and providing vital administrative support. You will be the warm and professional first point of contact for our clients, ensuring efficient operation of the clinic through excellent communication and organizational skills.

The ideal candidate will have excellent customer service skills, proficiency with Microsoft Office, and a high school diploma. Previous experience in veterinary front office is highly preferred. Join us in making a positive impact on the lives of pets and their owners!