Lead Client Service Representative

Skyline Pet; Henderson (NV); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

401(k) with company matching

Paid time off

Employee pet care benefits and product

Job summary

Seven Hills Pet Hospital in Henderson, NV seeks a seasoned Lead Client Service Representative with veterinary front-desk experience and leadership skills to guide the Client Service team and ensure an outstanding client experience in a fast-paced medical environment.

This full-time role combines frontline client service with coaching, scheduling support, and process improvement, offering competitive pay, health benefits, retirement plan, PTO, and opportunities for professional growth within a

Qualifications

• 1-2 years of CSR experience in veterinary or medical setting
• Leadership, training, or supervisory experience preferred
• Excellent communication, organizational, and problem-solving skills
• Ability to multitask and stay calm in a busy environment
• Strong computer skills and familiarity with PM software
• Positive attitude and commitment to teamwork

Responsibilities

• Connect patients to doctors
• Lead and support the Client Service team to deliver high-quality experiences
• Model professionalism, empathy, and hospital standards
• Assist with training, onboarding and mentoring new CSRs
• Support scheduling, coverage, and front desk workflow
• Address client concerns and aid service recovery
• Maintain accurate medical records and payment processing
• Collaborate with leadership to improve client service processes
• Uphold hospital policies and culture

Skills

Leadership

Client service

Communication

Problem solving

Teamwork

Tools

Practice management software

Job description

Description

We are seeking a seasoned and compassionate Lead Client Service Representative (CSR) with proven veterinary front-desk experience and leadership skills to join Seven Hills Pet Hospital. This role is designed for a confident, service-driven professional who excels in a fast-paced medical environment, leads by example, and is committed to delivering a consistently exceptional client experience at every interaction. This is a full-time position.

What We Offer

• Competitive compensation based on experience, $17-20/hour
• Opportunities for professional growth and leadership development
• A supportive, team-oriented work environment
• Employee pet care benefits and discounts
• Group health, dental, and vision insurance with company contribution
• 401(k) with company matching
• Paid time off

Position Summary

The Lead CSR serves as the primary support and resource for the Client Service team while working closely with hospital leadership, veterinarians, and technicians to ensure smooth daily operations at the front desk. This role combines hands-on client service with leadership responsibilities, coaching, and accountability.

Key Responsibilities

• Connect patients to doctors
• Lead and support the Client Service team to deliver consistent, high-quality client experiences
• Serve as a role model for professionalism, empathy, and hospital standards
• Assist with training, onboarding, and mentoring new CSRs
• Support scheduling, coverage coordination, and workflow efficiency at the front desk
• Address client concerns and assist with service recovery when needed
• Maintain accurate medical records, client communication, and payment processing
• Collaborate with hospital leadership to improve processes and client service outcomes
• Uphold hospital policies, procedures, and culture
  

Qualifications

• 1-2 years of experience as a Client Service Representative in a veterinary or medical setting (veterinary preferred)
• Previous leadership, training, or supervisory experience strongly preferred
• Excellent communication, organizational, and problem-solving skills
• Ability to multitask and remain calm in a busy, emotionally charged environment
• Strong computer skills and experience with practice management software
• A positive attitude, strong work ethic, and commitment to teamwork
  

If you are a motivated leader who is passionate about client service and animal care, we would love to hear from you.

Apply today to join a team dedicated to excellence in veterinary medicine and client experience.