Veterinary Front Desk Lead — Client Experience

Cota Coaching and Consulting; Harrisburg (SD); On-site; USD 30,000 - 45,000; Full time

Job summary

Upleash Veterinary Hospital in Harrisburg, South Dakota, seeks a Client Service Representative (CSR) to provide exceptional customer service and administrative support. The CSR will manage the clinic schedule, welcoming clients and ensuring an efficient checkout process.

Candidates should have excellent communication skills, prior customer service experience, and the ability to multitask in a fast-paced environment. Familiarity with veterinary terminology is a plus, and training on specific software will be provided.

Qualifications

• Excellent verbal and written communication skills focused on empathy.
• Two years of customer service experience, preferably in a medical setting.
• Ability to handle stressful situations effectively.

Responsibilities

• Welcome clients and manage the clinic schedule.
• Provide administrative support to ensure hospital efficiency.
• Communicate medical instructions and manage client payments.

Skills

Excellent communication skills

Customer service skills

Organizational skills

Time management skills

Empathy

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Veterinary Practice Management Software

Job description

Upleash Veterinary Hospital in Harrisburg, South Dakota, seeks a Client Service Representative (CSR) to provide exceptional customer service and administrative support. The CSR will manage the clinic schedule, welcoming clients and ensuring an efficient checkout process.

Candidates should have excellent communication skills, prior customer service experience, and the ability to multitask in a fast-paced environment. Familiarity with veterinary terminology is a plus, and training on specific software will be provided.