Veterinary Front Desk Coordinator: Patient-Focused & Friendly

Vetpracticepartners; New York (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and 401(k)

Employee pet discount

Job summary

Hudson Highlands Veterinary Medical Group is seeking a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients. You will greet clients and their pets, manage appointments, handle payments, and ensure a smooth check-in process in a fast-paced setting.

You will answer calls, schedule follow-ups, and maintain a welcoming, calm, and professional demeanor while supporting the clinic team and client care.

Qualifications

• Previous experience in a veterinary office is preferred.
• Basic knowledge of veterinary terminology and procedures.
• Comfort discussing sensitive topics with empathy.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Communication

Empathy

Professionalism

Job description

Hudson Highlands Veterinary Medical Group is seeking a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients. You will greet clients and their pets, manage appointments, handle payments, and ensure a smooth check-in process in a fast-paced setting.

You will answer calls, schedule follow-ups, and maintain a welcoming, calm, and professional demeanor while supporting the clinic team and client care.