Veterinary Front Desk Coordinator — Compassionate & Efficient

Veterinary Practice Partners; Leesburg (VA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan for full-time employees

Job summary

North Oatland Animal Hospital in Leesburg, VA is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets. This role balances administrative precision with warmth across diverse interactions, including sensitive situations.

Ideal candidates bring front desk experience, familiarity with veterinary software, and a calm, compassionate presence under pressure to deliver consistently excellent service in a clinical setting.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist or front desk role.
• Experience with veterinary management software preferred.

Responsibilities

• Greet and check in clients and patients, verify/update medical records, and confirm appointment details.
• Answer and manage a multi-line phone system; handle scheduling, refills, vaccination records, and hospital information.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information compassionately, including euthanasia scheduling and end-of-life discussions.
• Maintain accurate EMR and ensure timely data entry in the practice management system (PIMS).
• Coordinate with veterinarians and staff to relay messages, flag urgent cases, and maintain patient flow.
• Maintain reception area and waiting room cleanliness and organization.

Skills

Customer service

Front desk experience

Communication skills

High-volume client relations

Empathy under pressure

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

North Oatland Animal Hospital in Leesburg, VA is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets. This role balances administrative precision with warmth across diverse interactions, including sensitive situations.

Ideal candidates bring front desk experience, familiarity with veterinary software, and a calm, compassionate presence under pressure to deliver consistently excellent service in a clinical setting.