Veterinary Front Desk Coordinator

NVA Equine; Alexandria (VA); On-site; USD 26,000 - 36,000; Full time

Job summary

Belle Haven Animal Medical Centre is seeking a Veterinary Receptionist to join our team. You will greet clients and patients professionally, manage multi-line phones for scheduling, check-in/out, and verify patient information while maintaining up-to-date medical records.

You will communicate appointment expectations, required paperwork, and wait times, and assist grieving clients with empathy. The role requires handling emergencies, coordinating drop-offs, and ensuring the reception area is

Qualifications

• Experience in veterinary or medical reception preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Capable of handling confidential information with discretion.
• Team-oriented and professional under pressure.

Responsibilities

• Greet clients and patients promptly in a friendly, professional manner.
• Handle multi-line phones, schedule appointments, and route inquiries to staff.
• Check clients in/out, verify information, and maintain current medical records.
• Explain procedures, paperwork, fasting instructions, and wait times clearly to clients.
• Prioritize emergencies and communicate changes to the medical team.

Skills

Customer service

Phone etiquette

Multitasking

Medical records handling

Team collaboration

Confidentiality

Tools

Practice management software

Job description

Belle Haven Animal Medical Centre is seeking a Veterinary Receptionist to join our team. You will greet clients and patients professionally, manage multi-line phones for scheduling, check-in/out, and verify patient information while maintaining up-to-date medical records.

You will communicate appointment expectations, required paperwork, and wait times, and assist grieving clients with empathy. The role requires handling emergencies, coordinating drop-offs, and ensuring the reception area is