Veterinary Front Desk Concierge

Veterinary Practice Partners; Town of Pound Ridge (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Professional development opportunities

Employee pet discount

Job summary

Pound Ridge Veterinary Center is seeking a full-time Front-Desk Receptionist to be the first contact for our clients and their pets, setting a welcoming tone for every visit. We want a customer service professional who communicates clearly and thrives in a fast-paced environment.

Responsibilities include greeting clients, checking in appointments, handling payments and scheduling, answering calls, and supporting a clean, organized reception area.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests.
• Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.

Skills

Customer service

Communication

Organizational skills

Multitasking

Professional demeanor

Job description

Pound Ridge Veterinary Center is seeking a full-time Front-Desk Receptionist to be the first contact for our clients and their pets, setting a welcoming tone for every visit. We want a customer service professional who communicates clearly and thrives in a fast-paced environment.

Responsibilities include greeting clients, checking in appointments, handling payments and scheduling, answering calls, and supporting a clean, organized reception area.