Pet-Forward Veterinary Front Desk Specialist

Pine Plains Veterinary Hospital; Town of Pine Plains (NY); On-site; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Paid time off & 401(k)

Employee pet discount

Job summary

Pine Plains Veterinary Hospital in Pine Plains, NY is seeking a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, helping set the tone for every visit. The role is ideal for a customer-service professional who thrives in a fast-paced environment, communicates clearly, and is passionate about animal care.

We offer medical, dental, and vision insurance, paid time off, a 401(k) plan, and an employee pet discount.

Qualifications

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Organizational skills

Multitasking

Calm demeanor

Clear communication

Job description

Pine Plains Veterinary Hospital in Pine Plains, NY is seeking a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, helping set the tone for every visit. The role is ideal for a customer-service professional who thrives in a fast-paced environment, communicates clearly, and is passionate about animal care.

We offer medical, dental, and vision insurance, paid time off, a 401(k) plan, and an employee pet discount.