Veterinary Receptionist

veterinarypracticepartners; Hopewell Junction (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Professional development opportunities

Employee pet discount

Job summary

Hudson Highlands Veterinary Medical Group is seeking a full-time Front-Desk Receptionist to greet clients and their pets, manage appointments, process payments, and support smooth operations in a fast-paced veterinary clinic in Hopewell Junction, NY.

The ideal candidate brings customer-service excellence, clear communication, empathy for clients and animals, and a calm, professional demeanor. Veterinary office experience is preferred, with opportunities for growth and benefits described above.

Qualifications

• Previous experience in a veterinary office is preferred.
• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics with empathy
• Ability to maintain a calm, professional demeanor

Responsibilities

• Greet clients and their pets, complete the appointment sign-in, confirm details, and escort to exam rooms.
• Ensure accurate service and product sales accounting, process payments, and schedule future appointments.
• Answer calls for appointments, hospital inquiries, refills, and other requests; make reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, veterinary terminology, and pet behavior.
• Maintain cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Clear communication

Empathy

Job description

Hudson Highlands Veterinary Medical Group is hiring full-time Front-Desk Receptionists to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too!

Salary: $17 - $22.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position averaging 35-40 hours per week. Weekday shifts will vary and will include at least one evening shift per week until 7:00 PM, along with rotating Saturday shifts from 9:00 AM-4:00 PM.

Key Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience in a veterinary office is preferred.
• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor

About Hudson Highlands Veterinary Medical Group

Hudson Highlands Veterinary Medical Group is an AHHA-accredited practice enjoying an over 50-year legacy of service to our community and the surrounding areas. We continue to strive to honor a legacy of compassion, integrity, respect and selflessness towards each other, clients, patients, colleagues, and community. Our modern, 11,000 square foot main facility houses an ultrasound suite, dental suite, endoscopy, separate specialty and general practice surgery suites, multiple patient wards including a separate cat ward, ICU, doctor offices, radiology suite, spacious treatment room, and a large, welcoming reception area. We have a class IV laser unit and a digital thermal imaging unit.

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