Veterinary Receptionist

Pound Ridge Veterinary Center; Town of Pound Ridge (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Professional development opportunities

Employee pet discount

Job summary

Pound Ridge Veterinary Center is seeking a full-time Front-Desk Receptionist to be the first contact for veterinary clients, delivering friendly, professional service in a fast-paced environment.

Responsibilities include greeting clients and their pets, processing payments and scheduling future appointments, answering calls, and supporting basic vaccination knowledge while keeping the reception area clean and welcoming.

Qualifications

• Experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, sign-in, confirm details, and escort to exam rooms.
• Manage payments, sales, and schedule future appointments.
• Answer calls for appointments, hospital inquiries, refills, and reminders.
• Understand common vaccination protocols, basic lab tests, and veterinary terminology.
• Maintain cleanliness and organization to ensure a positive client experience.

Skills

Receptionist experience

Organizational skills

Customer service

Calm demeanor

Job description

Receptionist

Receptionist

Pound Ridge Veterinary Center is hiring a full-time Front-Desk Receptionist

to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary:

$18 - $23 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule:

This is a full-time position. Monday 7:45 am-5:30 pm, Tuesday 7:45 am-5:30 pm, Wednesday 7:45 am-5:30 pm, and Saturdays 7:45 am-12:30 pm.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Pound Ridge Veterinary Center

Pound Ridge Veterinary Center has proudly served the local community since 1974. Now led by Dr. Hillary Schilke—a South Salem native and longtime client-turned-veterinarian—our practice blends decades of trusted care with modern medical capabilities. Our compassionate, knowledgeable team takes the time to listen and tailor care to each pet's unique needs. Voted "Best Veterinary Center of Westchester 2022", we are honored to be recognized for our excellence and dedication.