Veterinary Front Desk Concierge

Petco; Severna Park (MD); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Petco's Vetco Total Care hospital in Severna Park, MD seeks a friendly Concierge to welcome clients and patients, answer calls, manage appointments, and support clinical staff. You will ensure smooth front-desk operations, coordinate with team members, and uphold a compassionate, professional atmosphere for every visit.

The role emphasizes excellent communication, reliability, and teamwork in a busy veterinary environment, with training provided and a strong customer-service focus across the

Qualifications

• Must have at least 1 year of experience in veterinary practice or a customer-facing role.
• Excellent written and verbal communication skills.
• Must be compassionate and maintain professionalism in stressful situations.
• Must be a team player willing to learn new techniques and adapt to change.
• Experience with practice management software is preferred.

Responsibilities

• Answer the practice phone and route calls appropriately.
• Maintain hospital appointment calendar and online bookings.
• Greet visitors and patients by name; notify staff on arrival; monitor wait times.
• Assist in training new staff and share knowledge as required.
• Keep waiting area clean and stocked; disinfect as needed.
• Confirm appointments via client’s preferred method the day before.

Skills

Customer service

Phone handling

Team player

Education

High school diploma

Tools

Practice management software

Job description

Petco's Vetco Total Care hospital in Severna Park, MD seeks a friendly Concierge to welcome clients and patients, answer calls, manage appointments, and support clinical staff. You will ensure smooth front-desk operations, coordinate with team members, and uphold a compassionate, professional atmosphere for every visit.

The role emphasizes excellent communication, reliability, and teamwork in a busy veterinary environment, with training provided and a strong customer-service focus across the