Veterinary Front Desk & Client Experience Specialist

MedVet; Commerce (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Vision and Dental

401k with Employer Match

PTO

Job summary

MedVet is hiring a Veterinary Client Service Representative to welcome clients and their pets, process transactions, and maintain records. The role requires strong communication, teamwork, and the ability to stay composed in a fast-paced veterinary setting.

You will handle phone inquiries, assist with payments, and ensure a smooth MedVet Experience for clients and patients while upholding our standards of service and care.

Qualifications

• Experience interacting with clients in a fast-paced service environment.
• Knowledge of medical records and hospital terminology is beneficial.
• Ability to work as part of a team and autonomously.

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Verbal comms

Written comms

Client service

Phone etiquette

Multi-tasking

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Job description

MedVet is hiring a Veterinary Client Service Representative to welcome clients and their pets, process transactions, and maintain records. The role requires strong communication, teamwork, and the ability to stay composed in a fast-paced veterinary setting.

You will handle phone inquiries, assist with payments, and ensure a smooth MedVet Experience for clients and patients while upholding our standards of service and care.