Veterinary Front Desk & Client Experience Lead

Cota Coaching and Consulting; Sioux Falls (SD); On-site; USD 21,000 - 26,000; Full time

Job summary

Upleash Veterinary Hospital in Sioux Falls, SD, invites a friendly Front Desk Receptionist to join our relationship-centered team. You will welcome clients, manage the appointment calendar, and guide the customer journey from arrival to checkout, collaborating with the Hospital Manager to keep the clinic running smoothly and leave every client with an exceptional impression.

Ideal candidates bring at least two years of customer service, strong communication skills, and comfort with veterinary

Qualifications

• High School diploma or equivalent required.
• At least two years of customer service experience required; veterinary front office preferred.

Responsibilities

• Acts as the primary face and voice of Upleash Veterinary Hospital, greeting clients and patients warmly upon arrival.
• Manage the appointment calendar, optimizing the schedule to maximize patient care and clinic efficiency.
• If triage over the phone is necessary, they will consult with a doctor or technician to determine the urgency of medical cases and routing them appropriately to the medical team.
• Assist the Hospital Manager with daily administrative duties, including filing, managing medical records, and data entry.
• Process client payments and manage the check in/check out process.
• Communicate medical instructions and follow-up reminders to clients as directed by the Veterinary Team.
• Maintain the cleanliness and professional appearance of the lobby, front desk area, coffee room and front restrooms.
• Perform other related duties as assigned.

Skills

Excellent communication

Customer service

Organizational skills

Time management

Multi-tasking

Microsoft Office

Veterinary terminology knowledge

Education

High School diploma or equivalent

Two years of customer service experience

Tools

Instinct Veterinary Practice Management Software

Job description

Upleash Veterinary Hospital in Sioux Falls, SD, invites a friendly Front Desk Receptionist to join our relationship-centered team. You will welcome clients, manage the appointment calendar, and guide the customer journey from arrival to checkout, collaborating with the Hospital Manager to keep the clinic running smoothly and leave every client with an exceptional impression.

Ideal candidates bring at least two years of customer service, strong communication skills, and comfort with veterinary