Veterinary Receptionist

Cota Coaching and Consulting; Harrisburg (SD); On-site; USD 30,000 - 38,000; Full time

Job summary

Upleash Veterinary Hospital in Harrisburg is seeking a friendly Veterinary Receptionist to be the face of the practice. You will greet clients and patients, manage the appointment calendar, and coordinate with the Hospital Manager to keep the front office running smoothly.

The role demands empathy, strong communication, and meticulous organization as you handle payments, medical records, and client follow-ups, ensuring every visit reflects elite veterinary care and compassionate service.

Qualifications

• High School diploma or equivalent required.
• At least two years of customer service experience; veterinary front office preferred.
• Ability to learn Veterinary Practice Management Software quickly.

Responsibilities

• Greet clients and patients warmly as the primary face of the hospital.
• Manage the appointment calendar to optimize patient care and clinic efficiency.
• Consult with a doctor or technician to triage phone calls and route urgent cases appropriately.
• Assist the Hospital Manager with daily administrative duties, including filing, medical records, and data entry.
• Process client payments and manage the check-in/check-out process.
• Communicate medical instructions and follow-up reminders to clients as directed by the Veterinary Team.
• Maintain the cleanliness and professional appearance of the lobby and front desk areas.
• Perform other related duties as assigned.

Skills

Empathy and communication

Customer service

Organization

Time management

Multi-tasking

Microsoft Office Suite

Instinct Veterinary Practice Manager

Education

High School diploma or equivalent

Tools

Instinct Veterinary Practice Management Software

Microsoft Office Suite

Job description

At Upleash Veterinary Hospital, we provide advanced, relationship-centered care that honors pets and their owners alike. Our locally owned practice is built to restore trust, connection, and clarity to the veterinary experience. By combining rigorous medical expertise with personal service, we are re-centering our profession around what matters most: compassion, transparent communication, and care at both ends of the leash.

Job Summary:

As the face of Upleash, our Veterinary Receptionist does must more than just answer phones - you actively orchestrate the flow our entire hospital lobby. Beyond managing the client schedule and checking clients in and out, you will work closely with the Hospital Manager to provide crucial administrative support. We are looking for a proactive professional who takes the initiative to keep the front office running smoothly and ensures every client experiences elite veterinary care.

Duties and Responsibilities:

• Acts as the primary face and voice of Upleash Veterinary Hospital, greeting clients and patients warmly upon arrival.
• Manage the appointment calendar, optimizing the schedule to maximize patient care and clinic efficiency.
• If triage over the phone is necessary, they will consult with a doctor or technician to determine the urgency of medical cases and routing them appropriately to the medical team.
• Assist the Hospital Manager with daily administrative duties, including filing, managing medical records, and data entry.
• Process client payments and manage the check in/check out process.
• Communicate medical instructions and follow-up reminders to clients as directed by the Veterinary Team.
• Maintain the cleanliness and professional appearance of the lobby, front desk area, coffee room and front restrooms.
• Perform other related duties as assigned.

Required Skills and Abilities:

• Excellent verbal and written communication skills with focus on empathy and professional phone etiquette.
• Excellent interpersonal and customer service skills, with the ability to remain calm in emotional and high-stress situations (e.g., grieving owners or emergencies).
• Excellent organizational skills and extreme attention to detail, especially regarding financial transactions and medical records.
• Excellent time management skills with a proven ability to multi-task (answering phones while checking in clients).
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite and ability to quickly learn Veterinary Practice Management Software (Instinct).
• Basic understanding of veterinary terminology and common procedures (preferred but can be trained).

Education and Experience:

• High School diploma or equivalent required.
• At least two years of customer service experience required; previous experience in a medical or veterinary front office is highly preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk or working on a computer.
• Must be able to lift up to 15 pounds at times
• Ability to handle the sights, sounds, and smells of a veterinary hospital.