Client Experience Specialist — Veterinary Front Desk

Cota Coaching and Consulting; Harrisburg (SD); On-site; USD 32,000 - 42,000; Full time

Job summary

Upleash Veterinary Hospital in Harrisburg, SD is seeking a Front Desk Receptionist to welcome clients, manage the schedule, and guide the client journey from arrival to checkout. You will work closely with the Hospital Manager to provide administrative support and ensure every client leaves with a positive impression.

The ideal candidate has strong communication, empathy, and organizational skills, with at least two years of customer service and comfort with medical settings.

Qualifications

• High School diploma or equivalent required.
• At least two years of customer service experience required; veterinary front office preferred.
• Ability to learn Veterinary Practice Management Software (Instinct) quickly.

Responsibilities

• Greet clients and patients warmly, serving as the primary face of the hospital.
• Manage appointment calendar and optimize scheduling for efficiency.
• Triage phone calls with doctors/technicians to route urgent cases.
• Assist Hospital Manager with daily administrative duties and data entry.
• Process client payments and oversee check-in/check-out.
• Communicate medical instructions and follow-ups per veterinary team.
• Maintain clean, professional lobby and front desk areas.

Skills

Communication

Empathy

Customer Service

Organization

Time Management

Multitasking

Professionalism

Stress Management

Education

High School Diploma

Tools

Microsoft Office Suite

Instinct PMS

Job description

Upleash Veterinary Hospital in Harrisburg, SD is seeking a Front Desk Receptionist to welcome clients, manage the schedule, and guide the client journey from arrival to checkout. You will work closely with the Hospital Manager to provide administrative support and ensure every client leaves with a positive impression.

The ideal candidate has strong communication, empathy, and organizational skills, with at least two years of customer service and comfort with medical settings.