Veterinary Front Desk & Client Care Specialist

Alexis Road Animal Hospital; Toledo (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

401(k) matching

Student loan assistance

Health, dental, vision, life insurance

Job summary

Alexis Road Animal Hospital in Toledo, OH is seeking a friendly Veterinary Receptionist to be the first point of contact for clients and pets.

In this full-time role you will manage appointments, answer calls, and coordinate with the medical team, using our practice management system to keep records accurate and payments processed smoothly.

Ideal candidates have strong communication, multitasking, and a compassionate, client-focused approach to care.

Qualifications

• High school diploma or equivalent work experience required.
• Excellent communication skills and a strong desire to provide compassionate, client-focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability.
• Use technology to send appointment reminders, confirmations, and follow-up messages.
• Greet clients warmly and ensure a positive experience throughout their visit.
• Update client and patient records in the practice management system.
• Process billing transactions and assist with daily reception tasks.

Skills

Communication

Customer service

Scheduling software

Organization

Education

High school diploma

Tools

Scheduling software

Practice management system

Job description

Alexis Road Animal Hospital in Toledo, OH is seeking a friendly Veterinary Receptionist to be the first point of contact for clients and pets.

In this full-time role you will manage appointments, answer calls, and coordinate with the medical team, using our practice management system to keep records accurate and payments processed smoothly.

Ideal candidates have strong communication, multitasking, and a compassionate, client-focused approach to care.