Veterinary Front Desk Associate — Compassion & Growth

Caring Hands Animal Hospital - Centreville; Rockville (MD); On-site; USD 25,000 - 28,000; Full time

Job summary

Caring Hands Animal Hospital Rockville is seeking a full-time Front-desk Receptionist to be the first point of contact for our veterinary clients, setting the tone for their visit. We value clear communication and a passion for animal care in a fast-paced environment.

You will greet clients and their pets, process appointments and payments, answer calls, and support the team with a calm, professional demeanor. This position offers a benefits package and opportunities for development.

Qualifications

• Previous experience as a veterinary receptionist is required
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Job description

Caring Hands Animal Hospital Rockville is seeking a full-time Front-desk Receptionist to be the first point of contact for our veterinary clients, setting the tone for their visit. We value clear communication and a passion for animal care in a fast-paced environment.

You will greet clients and their pets, process appointments and payments, answer calls, and support the team with a calm, professional demeanor. This position offers a benefits package and opportunities for development.