Veterinary Receptionist

Caring Hands Animal Hospital - Centreville; Rockville (MD); On-site; USD 25,000 - 28,000; Full time

Job summary

Caring Hands Animal Hospital Rockville is seeking a full-time Front-desk Receptionist to be the first point of contact for our veterinary clients, setting the tone for their visit. We value clear communication and a passion for animal care in a fast-paced environment.

You will greet clients and their pets, process appointments and payments, answer calls, and support the team with a calm, professional demeanor. This position offers a benefits package and opportunities for development.

Qualifications

• Previous experience as a veterinary receptionist is required
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Job description

Caring Hands Animal Hospital Rockville is hiring a full-time Front-desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary: $18.00-$20.00 per hour dependent on skills and experience

Schedule: This is a full time position. This position consists of a mix of 8-hour day and evening shifts, scheduled Monday through Friday during the hospital’s operating hours of 7:00 AM to 8:00 PM. Availability to work every other Saturday from 7:30 AM to 4:00 PM is also required.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is required
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Caring Hands Rockville

At Caring Hands, everything we do is driven by compassion and a deep sense of purpose. Our approach to veterinary care is transparent, personalized, and rooted in trust—attracting a team of passionate professionals who live out our core values every day.

We lead with integrity, act with reliability, and support each other—and you—with a true Go Team mindset. Our goal is to create a welcoming space where both pets and their people feel seen, heard, and cared for.

We’re dedicated to meeting the unique needs of every patient and client, fostering a sense of community inside and outside our hospitals. United by a shared mission, we’re here to help you and your pet thrive—together

#VETASST