Veterinary Receptionist / Client Service Representative

North Main Animal Hospital; Alpharetta (GA); On-site; USD 45,847,000 - 51,577,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Life & disability insurance

EAP

401k with company match

Paid time off

Job summary

North Main Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. You will create exceptional client experiences, manage appointments, and support clients with information about our services to ensure smooth daily operations.

In this role you will handle phone and in-person interactions, process transactions, and collaborate with a team dedicated to compassionate care for pets and their families.

Qualifications

• 1+ year of experience in customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience required.
• Proficiency with a multi-phone line system and in-person client handling.
• Experience with veterinary practice management software.
• Exceptional verbal and written communication skills.
• Compassionate, professional service for routine and emotionally sensitive situations.
• Strong organizational and time management skills.
• Experience scheduling appointments and coordinating calendars.

Responsibilities

• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person client interactions.
• Process transactions and payments accurately.
• Provide essential information about services and support clients.

Skills

Customer service

Front desk

Multi-line phones

Veterinary software

Communication

Organization

Payment processing

Team player

Job description

Veterinary Receptionist / Client Service Representative

North Main Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $16-18 per hour, for each hour worked
• Schedule: This is a flexible, full-time position, with a 4/10 schedule and availability needed Monday-Friday, with rotating Saturdays.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ yearsof experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience required
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why choose North Main Animal Hospital?

North Main Animal Hospital is a 1-doctor small animal practice in Alpharetta, Georgia, providing compassionate, high-quality veterinary care to dogs and cats in the community. Since opening in 2014, the hospital has focused on combining quality medicine with a warm, welcoming approach that helps pets and their families feel at home.

Our hospital offers a variety of services, including wellness and preventive care, surgery, dentistry, in-house laboratory testing, digital radiography, ultrasound, and laser therapy. We are committed to providing thoughtful, personalized care while building lasting relationships with our clients and their pets.

What truly makes North Main special is the team. We have a friendly, happy, and collaborative environment where everyone works together and supports one another throughout the day. As a smaller practice, teamwork is incredibly important, and each team member plays a meaningful role in creating a positive experience for our patients, clients, and one another.

If you’re looking for a practice where you can build strong relationships, work closely with your teammates, and be part of a genuinely welcoming environment, North Main Animal Hospital could be a great place to grow your veterinary career.

#LI-TR1

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$16 - $18 USD

North Main Animal Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.