Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Alpharetta (GA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health package: Medical, dental, and v

Life insurance and disability

Employee Assistance Program (EAP)

401k - with company match beginning 27

Paid time off

Personal pet discount

Job summary

North Main Animal Hospital in Alpharetta, GA is seeking an outgoing Veterinary Receptionist / Client Service Representative to welcome clients and support pets and their families. You will manage appointments, patient flow, and payments while delivering compassionate service and clear information about available services.

Ideal candidates are friendly, organized, and team-oriented, with 1+ year of customer service or front-desk experience and experience with veterinary software.

Qualifications

• 1+ year of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience required.
• Proficiency in managing multi-line phone systems and assisting in-person clients.
• Experience with veterinary practice management software.

Responsibilities

• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person client interactions.
• Process transactions and maintain financial records.
• Provide compassionate information about services and support clients.

Skills

Customer service

Reception/front desk

Verbal communication

Written communication

Team collaboration

Calendar scheduling

Tools

Practice management software

Job description

North Main Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $16-18 per hour, for each hour worked
• Schedule: This is a flexible, full-time position, with a 4/10 schedule and availability needed Monday-Friday, with rotating Saturdays.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ yearsof experience in a customer service, reception, or client-facing role

• Previous veterinary receptionist or healthcare-related front-desk experience required

• Proficiency in the following skills:

  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose North Main Animal Hospital?

North Main Animal Hospital is a 1-doctor small animal practice in Alpharetta, Georgia , providing compassionate, high-quality veterinary care to dogs and cats in the community. Since opening in 2014, the hospital has focused on combining quality medicine with a warm, welcoming approach that helps pets and their families feel at home.

Our hospital offers a variety of services, including wellness and preventive care, surgery, dentistry, in-house laboratory testing, digital radiography, ultrasound, and laser therapy. We are committed to providing thoughtful, personalized care while building lasting relationships with our clients and their pets.

What truly makes North Main special is the team. We have a friendly, happy, and collaborative environment where everyone works together and supports one another throughout the day. As a smaller practice, teamwork is incredibly important, and each team member plays a meaningful role in creating a positive experience for our patients, clients, and one another.

If you’re looking for a practice where you can build strong relationships, work closely with your teammates, and be part of a genuinely welcoming environment , North Main Animal Hospital could be a great place to grow your veterinary career.

Pay Range

$16—$18 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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