Veterinary ER Receptionist — Compassionate, Growth‑Oriented

Flower Mound Veterinary Emergency & Specialty Center ER; Flower Mound (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k retirement options

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Job summary

Flower Mound Veterinary Emergency & Specialty Center ER is seeking a Receptionist to be the Director of First Impressions at our on-site Flower Mound, TX hospital. You will manage a multi-line phone system, greet clients, and help ensure smooth operations while upholding compassionate care standards.

You will coordinate medical records, appointments, and payments, educate clients about preventive care, and provide empathetic support to clients and their pets.

Qualifications

• Exceptional customer service orientation and love for animals.
• Excellent communication and the ability to stay calm under pressure.
• Strong organizational skills with multitasking in a fast-paced setting.
• Collaborative, team-first mindset and ability to work independently.
• Experience with veterinary software is preferred; flexibility to work some weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage multi-line phones, greet clients with a compassionate attitude, reflect our care standards.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: provide a calming presence and treat every pet like your own.

Skills

Customer service

Communication

Organizational skills

Team player

Empathy

Tools

Veterinary software

Job description

Flower Mound Veterinary Emergency & Specialty Center ER is seeking a Receptionist to be the Director of First Impressions at our on-site Flower Mound, TX hospital. You will manage a multi-line phone system, greet clients, and help ensure smooth operations while upholding compassionate care standards.

You will coordinate medical records, appointments, and payments, educate clients about preventive care, and provide empathetic support to clients and their pets.