Veterinary Patient Care & Medical Liaison

Bay Beach Veterinary Hospital; Virginia Beach (VA); On-site; USD 26,000 - 33,000; Full time

Job summary

Bay Beach Veterinary Hospital in Virginia Beach, VA seeks a Veterinary Patient Care & Medical Liaison to bridge communication between clients, veterinarians, technicians, pharmacies and the patient-care team. The role focuses on ensuring timely follow-up, accurate medical documentation and completion of medical requests.

The ideal candidate is experienced in veterinary client communication, organized, proactive, and able to route inquiries to the appropriate veterinary staff.

Qualifications

• Experience in veterinary client communication.
• Strong organizational skills and attention to detail.
• Comfortable coordinating with veterinarians, staff, and clients.

Responsibilities

• Coordinate prescription and medication refill requests.
• Communicate with veterinarians regarding medications requiring medical approval.
• Process and follow up on outside and online pharmacy requests.
• Complete medical callbacks and patient follow-up communications.
• Assist with communicating laboratory results and veterinarian recommendations.
• Track outstanding medical communications to ensure clients receive follow-up.
• Contact clients regarding overdue medical recommendations or follow-up care.

Skills

Client communication

Organization

Medical knowledge

Proactive

Job description

Veterinary Patient Care & Medical Liaison

Bay Beach Veterinary Hospital is a busy multi-doctor general practice in Virginia Beach, Virginia. We have a strong focus on maintaining exceptional client communication, patient care and medical protocol standards, and v isiting specialists provide echocardiogram and advanced ultrasound services. Bay Beach Veterinary Hospital also has a Emergency Practice sister hospital located just 20 minutes away open 24/7!

Veterinary Patient Care & Medical Liaison | Bay Beach Veterinary Hospital | Virginia Beach, Virginia

Compensation: $19–$24/hour, commensurate with licensure and experience

Position Summary:

We are seeking an experienced veterinary professional to serve as a Veterinary Patient Care& Medical Liaison.This position will help bridge communication between our clients, veterinarians, technicians,
pharmacies, and patient-care team while ensuring important medical follow-up tasks are completedaccurately and timely.This is an ideal position for an experienced veterinary assistant, technician, or veterinaryCSR with strong medical knowledge who enjoys client communication, organization, andfollowing patient care from start to finish.

Who We’re Looking For
We need someone who understands veterinary medicine well enough to recognize what needsattention, what can be handled independently, and what needs to go directly to aveterinarian or technician.The right person is proactive, organized, comfortable communicating with clients, and doesn’tallow medical requests to sit unfinished.The goal of this position is simple: close the loop.When a client calls about medication, results, follow-up care, or a medical question, we wantsomeone helping ensure that request reaches the correct person, gets completed, isdocumented, and doesn’t disappear into a pile of unfinished callbacks.

PrimaryResponsibilities:

• Coordinate prescription and medication refill requests.
• Communicate with veterinarians regarding medications requiring medical approval.
• Process and follow up on outside and online pharmacy requests.
• Complete medical callbacks and patient follow-up communications.
• Assist with communicating laboratory results and veterinarian recommendations as
  directed by the medical team.
• Track outstanding medical communications to ensure clients receive appropriate
  follow-up.
• Contact clients regarding overdue medical recommendations or required follow-up care.