Veterinary Emergency Customer Experience Coordinator

Veterinary Emergency Group (VEG); Oklahoma City (OK); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401K match

Health benefits starting day one

Travel stipend for ER CE

Student loan repayment

Parental leave

Flexible work schedules

Referral program

Job summary

Veterinary Emergency Group is seeking a Customer Experience Coordinator in Oklahoma City. You will define the client and patient experience across in-person, phone, and digital channels, greeting customers with warmth and urgency.

You will manage all communications, route urgent medical calls, and ensure a seamless care journey from arrival to discharge. The role emphasizes empathy, organization, and adaptability in a fast-paced veterinary ER environment.

Qualifications

• 2+ years of experience in a customer service role.
• Advanced knowledge in computer programs and practice management software.
• Highly organized with strong attention to detail.
• A strong communicator who can interact positively with anyone.
• A strong multitasker thriving amid chaos.
• High emotional intelligence; read a room and respond appropriately.
• Willing to work in a noisy environment with strong odors.
• Availability to work nights, weekends, and holidays on a rotating basis.
• Capacity to work with people from all backgrounds.

Responsibilities

• Greet every customer with warmth and urgency in person, on the phone, or online.
• Oversee all customer communications; route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences and say yes to customer needs.
• Listen with empathy, resolve concerns, and anticipate issues.
• Keep nursing team and doctors updated on customer needs for a seamless care path.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting personal information.
• Follow up with customers after visits to check on pet care and strengthen relationships.
• Capture special moments and foster lasting connections between customers, pets, and the hospital.

Skills

Empathy

Strong communication

Highly organized

Multitasking

Emotional intelligence

Adaptability

Night/weekend/holiday availability

Diversity-friendly environment

Tools

Practice management software

Computer programs

Job description

Veterinary Emergency Group is seeking a Customer Experience Coordinator in Oklahoma City. You will define the client and patient experience across in-person, phone, and digital channels, greeting customers with warmth and urgency.

You will manage all communications, route urgent medical calls, and ensure a seamless care journey from arrival to discharge. The role emphasizes empathy, organization, and adaptability in a fast-paced veterinary ER environment.