Veterinary ER Customer Experience Coordinator

Veterinary Emergency Group (VEG); Allen (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

401K match

Health & wellness benefits (day-one)

Travel/CE stipend

Student loan repayment

Parental leave

Flexible work schedules

ER-focused learning programs

Job summary

VEG in Allen, Texas seeks a Customer Experience Coordinator to shape the patient and client journey across pre-, during, and post-visit phases. You will engage warmly with customers, coordinate communications, and ensure compassionate guidance on care and financial options.

Ideal candidates bring 2+ years in customer service, strong organization, and excellent communication. This full-time role supports a fast-paced, high-energy veterinary emergency environment with opportunities for growth and

Qualifications

• 2+ years of experience in a customer service role.
• Advanced knowledge in computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communicator able to interact positively with anyone.
• Strong multitasker who thrives amid chaos.
• High emotional intelligence with strong situational awareness.
• Adaptable and amenable in high-stakes environments.
• Willingness to work in a noisy environment with strong odors.
• Availability to work nights, weekends, and holidays on a rotating or as-needed basis.

Responsibilities

• Greet every customer with warmth and urgency in person, over the phone, or online.
• Oversee all customer communications (calls, emails, texts), record details, and route urgent medical calls to a doctor.
• Deliver personalized, memorable experiences and creative ways to say yes to customer needs.
• Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate.
• Keep nursing team and doctors updated on customer needs for a seamless care experience.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting personal and financial information.
• Follow up with customers after visits to check on their pet’s care and strengthen relationships.
• Capture and celebrate special moments, creating lasting connections between customers, their pets, and the hospital.

Job description

VEG in Allen, Texas seeks a Customer Experience Coordinator to shape the patient and client journey across pre-, during, and post-visit phases. You will engage warmly with customers, coordinate communications, and ensure compassionate guidance on care and financial options.

Ideal candidates bring 2+ years in customer service, strong organization, and excellent communication. This full-time role supports a fast-paced, high-energy veterinary emergency environment with opportunities for growth and